Frequently Answered Questions
Frequently Answered Questions
Technical Support
- How do I l get assistance? Use Zendesk Help Center for any tech assistance you need.
Usernames and logons
- How do I change my network password? --Press Ctrl + Alt + Delete and select Change Password
- What is the U: drive and what can it do for me?
- Can I check work email from home? --Yes, go to https://mail.google.com/mail/u/0/#inbox, enter your full District email address and network password and you have instant access to your District email from anywhere in the world.
- How can I add email to my mobile device? --Step-by-step instructions are provided below for both iPhone and Droid devices.
Internet
In effort to provide equal network efficiency, we identified specific categories and or websites that cause excessive network traffic. As a result some categories and websites have been blocked.
If you attempt to access a website that falls into a blocked category, you will see a screen indicating which category has been blocked, your username, and IP address (indicating which computer you are using).
If you find a site that is blocked and feel the site has educational or work related value, submit this form to request a site be unblocked. In addition, if you come across a website you feel should be blocked, submit the URL via this form
School Messenger
School Messenger is a communication system that allows users to send messages or Broadcasts to Staff and Students. Here are some helpful tips on how to make your Broadcasts successful.
Wireless Connectivity
SJWIFI - For use by District staff
SJUSD-GUEST - Chromebooks will use this network until SJUSDChrome is configured at each site (in progress)
SJUSDChrome - Chromebooks will automatically connect to this network once configured at each site. Current sites with SJUSDChrome configured: EST, DA, MVMS, SJE, HY, NMMS
Device setup to use SJWIFI
Apple iOS: Go to the Settings Icon, select SJWIFI, enter your Username and District Network Password then hit Join, hit Trust on the certificate.
Android: Go to Settings, hit Connections, hit Wi-Fi, select SJWIFI, EAP Method choose PEAP, under CA certificate choose Don't Validate, enter your Username for Identity, under password enter your District Network Password, hit Connect.
Chrome: Hit the Wifi Icon at the bottom of the tray, select SJWIFI, for EAP method choose PEAP, for Server CA Certificate choose Do Not Check, for Identity enter your Username, then enter your District Network Password, then hit Connect.
Windows: Hit the Wifi Icon at the bottom of the tray, select SJWIFI then hit Connect, enter your Username and District Network Password.
Mac OS: Go to the Setting Icon, select Network, hit Wi-Fi, from the dropdown select SJWIFI, enter your Username and District Network Password then hit Join.