Student, Community and Personnel Support » COVID-19 Testing Frequently Asked Questions

COVID-19 Testing Frequently Asked Questions

This Frequently Asked Questions list has been compiled to help answer questions regarding District offered COVID-19 Testing kits to minimize the risk for COVID-19 to be transmitted while on TK-12 school campuses. 


1. How do I register for my Child to be Tested? Do I need to register each time they test?

If your child is symptomatic or identified as a close contact per the School COVID-19 Point-of-Contact, you will receive an online registration form to fill out prior to being tested. The registration form only needs to be completed once.  The online test registration for students is here (LINK).


2. Where can I pick up Covid-19 Testing kits?

Testing kits can be picked up at your child’s school site or the District Office located at 2045 S. San Jacinto Avenue, for students that are symptomatic or identified as close contacts per the School COVID-19 Point-of-Contact.


3. When and where can I drop off the testing kits at the District Office?

Testing kits can be dropped off in the red container at the front entrance of the District Office anytime Monday through Friday before 3:00 p.m.


4. What does the test look like?

Picture shows plastic testing tubes that collects sample.
Picture of testing tubes

5. During a holiday break, can I pick up a COVID-19 test to test my child if they are symptomatic?

Yes, if your student is symptomatic, you may pick up a test over the holiday break at the District Office during open business hours. Our hours are from  7:30 a.m. to 4:30 p.m.


6. How and when will I know the results of my student’s test?

You will be notified within 24-48 hours at the email address you provided upon registering for the test.


7. What should I do if my child is experiencing COVID-19 symptoms?

If your child is experiencing symptoms, please keep them home. If they are at school, you will be asked to pick them up. A testing kit can be used in the Health Office or Wellness Room at your child’s school site before you leave.  Or you may use the drop-off location for symptomatic testing at the District Office located at 2045 S. San Jacinto Avenue.


8. Why do I need to provide my insurance information when I complete the online testing registration?

As part of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), insurance companies received funding to offset the costs of testing. As such, InnerHealth Laboratory is required to first process billing through the insurance company. No copays will apply to this service nor will it impact your deductible or out-of-pocket costs.  If an individual does not have insurance, billing will be processed through the CARES Act. You are not required to use our testing services. You may choose to use any testing service that utilizes the CDPH-approved PCR test. 


9. What happens if my test comes back inconclusive, the lab didn’t receive my test, there is a delay in the test getting done or other error in getting a negative result?

Test samples are picked up daily at 3:00pm, allowing a student to retest the next day if test results are not accurate or there is some other issue that arises.


10. If I believe the results are a false positive can I take additional tests to avoid quarantine?

Yes, you can take another test if positive, however, you will need to remain quarantined until it is determined that the original test result was a false positive. You can also get a test from another CDPH approved testing site.


11. What outside tests will be accepted? Which will not? 

Any COVID-19 test from a state (CDPH) approved testing site will be accepted. Rapid tests and at-home test results will need to be documented (photo or performed at a school health office) to ensure validity for return to school/work.


12. Why does the PCR testing company have an indemnity/hold harmless?

Because the company needs to protect itself legally. Testing results do vary at times. Individuals can retest.  Individuals can also test at another CDPH approved testing site.


13. What kind of test is it? Isn’t this test being revoked for emergency use authorization at the end of the year?

From the FDA:

SARS-CoV-2: the virus that causes COVID-19

Reverse Transcription Polymerase Chain Reaction (RT-PCR): one type of molecular diagnostic test

Molecular Test: a diagnostic test that detects genetic material from the virus

Diagnostic Test: shows if you have an active COVID-19 infection

This test will be in effect until the Health Order changes.


14. Will my student have an excused absence if they test positive for COVID-19, or if they are in quarantine due to being an identified close contact?

Yes, these are excused absences. Please communicate with your respective sites regarding absences for any reason.


15. If you have concerns regarding COVID-19 and the state’s proposed vaccine mandate for students, it is recommended that you contact your local leaders and/or the following agencies:

California Department of Public Health

Dr. Thomas Aragon, Director, California State Public Health Officer

(916) 558-1784

PO BOX 997377

MS 0500

Sacramento, CA 95899

Health and Human Services

Dr. Mark Ghaly, Secretary, State of California Health and Human Services Agency

(916) 654-3454

1215 O Street

Sacramento, CA 95814

Safe School for All

Dr. Naomi Bardach, Safe Schools for All Team Lead

California Department of Public Health

(888) 422-4255

PO BOX 99737

MS 0500

Sacramento, CA 95899